1. Q: Who is ABJAD House for?

A: ABJAD House is designed for parents and guardians living in Europe and North America who want to teach their children (ages 4-10) the Arabic language. Parents create and manage accounts, and children learn through the platform under parental supervision.

2. Q: Do I need to speak Arabic myself to use the platform?

A: Not fluently. Our lessons include audio pronunciation guides, transliterations, and parent instruction notes so you can guide your child effectively even if your own Arabic is limited. However, a basic familiarity with the Arabic alphabet will enhance the experience.

3. Q: What age is each level designed for?

A: Level 1 (Letters and Foundations) is suited for children ages 4-7. Level 2 (Words and Sentences) is suited for ages 5-8. Level 3 (Stories and Reading) is suited for ages 7-10. Children can start at any level based on their existing ability, not strictly by age.

4. Q: How is the curriculum structured?

A: The curriculum has three levels. Level 1 teaches all 28 Arabic letters, their forms, vowel marks, and basic syllable reading. Level 2 builds vocabulary across 12 themes and introduces grammar and sentence construction. Level 3 features 16 graded stories with comprehension, conversation practice, and cultural enrichment.

5. Q: How long does it take to complete each level?

A: At a pace of 2-3 sessions per week, Level 1 takes approximately 3-4 months, Level 2 takes 4-5 months, and Level 3 takes 4-5 months. Families can move faster or slower depending on the child's pace.

6. Q: Can my child skip to a higher level?

A: Yes. If your child already knows the Arabic letters, they can start at Level 2. We recommend reviewing the level objectives to determine the best starting point.

7. Q: Is the platform safe for children?

A: Absolutely. ABJAD House is designed with child safety as a top priority. Only parents and guardians create accounts. We comply with COPPA (Children's Online Privacy Protection Act) and GDPR provisions for children's data. We do not collect personal information directly from children, display advertising, or include links to third-party content.

8. Q: Does my child need their own account?

A: No. Parents create and manage the account. Your child uses the platform through your parent account. You can add child profiles within your account to track individual progress if you have multiple children.

9. Q: What payment methods do you accept?

A: Payments are processed securely through Stripe. We accept major credit and debit cards (Visa, Mastercard, American Express). All payment information is handled by Stripe and never stored on our servers.

10. Q: Can I get a refund?

A: We offer a 14-day satisfaction guarantee from the date of purchase. If you are not satisfied with the platform, contact us within 14 days for a full refund. After 14 days, refunds are evaluated on a case-by-case basis.

11. Q: Does the curriculum include writing practice?

A: Yes. Every level includes writing exercises. Level 1 focuses on letter tracing and formation. Level 2 introduces word writing and basic dictation. Level 3 includes short writing prompts and paragraph writing.

12. Q: What dialect of Arabic does the platform teach?

A: The curriculum is based on Modern Standard Arabic (Fusha), which is the formal language used in education, media, and literature across the Arab world. This gives children a universal foundation that is understood everywhere Arabic is spoken.

13. Q: Can I use the platform on a tablet or phone?

A: Yes. ABJAD House is fully responsive and works on desktop computers, tablets, and smartphones. We recommend tablets for the best experience, as the larger screen size is helpful for letter writing and reading activities.

14. Q: Is there a free trial?

A: We offer a selection of free sample lessons from each level so you can experience the platform before subscribing. Visit our curriculum page to access the free samples.

15. Q: How do I track my child's progress?

A: Your parent dashboard includes a progress tracker for each child profile. You can see completed lessons, assessment scores, and skill milestones. This helps you understand what your child has mastered and what needs more practice.

16. Q: How can I contact support?

A: You can use the contact form on this page, or email us directly at info@abjadhouse.com. We aim to respond to all inquiries within 24-48 hours on business days.